Privacy Policy

At NAKS TRAVEL AGENCY ("we", "us", or "our"), one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by us and how we use it.

1. Information We Collect

When you interact with our website, request a consultation, download resources, or submit an inquiry, we may collect the following information:

• Contact Information: Full name, email address, phone/WhatsApp number.
• Booking & Consultation Details: Selected services, consultation dates, and customized project notes.
• Payment Data: Secure transaction references and payment status (note: all card/UPI transactions are securely processed by authorized third-party payment gateways such as Razorpay; we do not store sensitive card numbers or CVVs on our servers).
• Log Data & Device Information: IP address, browser type, referral URLs, operating system, and interaction timestamps.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Providing, operating, and maintaining our website and service offerings.
• Processing and confirming your appointment bookings and service inquiries.
• Sending confirmation slips, invoices, calendar updates, and customer support messages via Email and WhatsApp.
• Analyzing website traffic and usage patterns to optimize user experience.
• Preventing fraudulent transactions and enhancing cyber security.

3. Cookies, Web Beacons & Tracking Pixels

We use cookies and conversion tags (including Meta Pixel and Google Analytics) to store visitors' preferences and track user journeys across our web pages. This enables us to customize our content, improve page performance, and deliver relevant updates.

4. Third-Party Service Providers

We may collaborate with authorized third-party vendors for secure service fulfillment:

• Payment Processors: Razorpay (for secure digital payments and automated refunds).
• Messaging Services: WhatsApp Business API / Meta.
• Analytics: Google Analytics 4 & Meta Pixel.

5. Data Security & User Rights

We implement industry-standard encryption, SSL (HTTPS), and secure server configurations. You have the right to request access to the personal data we hold about you, request corrections, or ask that your contact details be deleted from our marketing communications.